Salon Policies

Welcome to Nail Legends! We’re all about delivering high-quality nails, creating an inclusive environment, and ensuring a comfortable, respectful space for everyone. Our goal is to make sure your visit is smooth, relaxing, and enjoyable. Please take a moment to review our policies — they help us keep things running smoothly and make sure everyone has the best experience possible.

Cancellations, No Shows, & Late Arrivals

We value your time — and ours.

  • Cancellations made within 24 hours of your appointment will be charged 100% of the service cost.
  • No-shows will also be charged in full and may lose booking privileges.
  • Late arrivals of more than 15 minutes will be asked to reschedule, and the cancellation fee may apply.

Exceptions: We understand that life happens and emergency situations may arise. If you need to cancel within 24 hours, please reach out as soon as possible — we’ll do our best to work with you.

Payments, Refunds, & Card on File

  • We accept major credit cards, cash, and contactless payments. No checks, please.
  • All payments are due at the time of service.
  • All sales are final, including services, products, and deposits.
  • We do not offer refunds, but if there’s an issue with your service, contact us within 3 days and we’ll work with you to make it right.

A valid card on file is required to book an appointment.
Your card will only be charged in the event of a late cancellation or no-show per our cancellation policy. We will never use your card without cause or permission.

Fixes & Guarantee

We stand by our work.If your nails chip or break within 7 days, we’ll fix them for free — whether it’s your fault or ours. Things happen, and we’ve got you. Just reach out as soon as possible so we can get you in.

Children & Age Restrictions

To maintain a safe and relaxing environment for all clients:

  • For liability reasons, no children under 12 may accompany you unless they’re receiving a service.

We do not offer acrylics for clients under 12, but younger guests can enjoy our Children’s Gel Manicure.We recommend waiting 4–6 months between appointments to avoid damaging or hurting their natural nails — healthy nails come first!

Salon Environment

Nail Legends is all about creating a positive, vibrant, and inclusive space where everyone can feel comfortable and welcome. While you may hear explicit music during your visit (because we love our tunes), we promise that it's part of the vibe — come ready for good nails, good energy, and even better playlists.

We believe in fostering an environment where creativity, self-expression, and respect are key. Whether you're here to get pampered, try out a fun new nail art design, or just unwind, we want you to feel relaxed, empowered, and ready to leave with nails that make you feel amazing.

Health, Safety & Respect

  • If you’re feeling sick (flu, COVID, etc.), please reschedule.
  • If you’re carrying racism, homophobia, or bad vibes, also reschedule — permanently.
  • Nail Legends is an inclusive space for LGBTQ+ folks, POC, and anyone who leads with kindness. Respect is the bare minimum here.

Regular Polish Policy

We do not offer regular polish here at Nail Legends. Nope, not sorry. We only work with gel — because it lasts longer, looks sharper, and is more durable. Your nails deserve the best.

Allergies & Adverse Reactions

While we take great care in providing the highest-quality products, allergic reactions and adverse reactions can happen. If you have a known allergy to gel, polish, or other nail products, please inform us ahead of time so we can proceed with caution or suggest alternatives.

We are not responsible for any reactions that occur during or after your appointment. If you experience any irritation or discomfort, please contact us immediately, and we’ll work with you to address it.

Right to Refuse Service

We reserve the right to refuse service to anyone behaving in a disrespectful, unsafe, or inappropriate manner.

Thank You for Your Cooperation

Thank you for taking the time to review our policies! By following these guidelines, you help us maintain a smooth, respectful, and fun environment where everyone can enjoy their time at Nail Legends. We appreciate your cooperation and understanding, and we can’t wait to create amazing nails for you in a space that’s welcoming for all.